A user may return any product during the time of delivery, or within 7 days if:
We are continuously monitoring accounts of customers with excessive requests for returns and refunds. We take the necessary steps to prevent this.
A user may return any unopened item within 7 days of receiving the item. But following products may not be eligible for return or replacement:
1. Truck Lagbe tries its best to serve the users. But if under any circumstances, we fail to fulfil our commitment or to provide the service, we will notify you within 24 hours via phone/ text/ email. If the service that Truck Lagbe fails to complete, requires any refund, it is done maximum within 7 Days after our acknowledgement.
2. Refund requests will be processed under mentioned situation:
- Unable to serve with any product.
- Customers return any product from a paid order.
- Customer cancels a paid order before it has been dispatched.
For all the above three scenarios, the refund amount will be sent to the Truck Lagbe Balance of the customer. And the balance can only be used to purchase at Truck Lagbe Upon the customer's request, Truck Lagbe will transfer the refund amount to the user's original payment source within 7 days.
Refund is only allowed for customers who have paid via bKash or card or other electronic methods. For the orders that are paid via Cash, a refund is only to be given through Truck Lagbe Credits